ACCOUNT EXECUTIVE

AGREEMENT

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(Job Description)

 

JOB TITLE

Account Executive/Telesales Executive (Sales Representative)

 

DEPARTMENT

Sales Department

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This job description may be modified in consultation with the post holder to reflect the changing needs of the business.

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JOB PURPOSE

To maximize the effectiveness of sales and marketing by generating high-quality leads and working toward agreed-upon targets and profit goals. To provide excellent sales support by responding to all queries in an efficient, professional, and timely manner.

 

KEY ROLES AND RESPONSIBILITIES

• Identify opportunities, generate leads, and schedule appointments for the sales force, with a focus on high-quality leads.

• Modifies the content of sales presentations to develop creative pitches and propositions for specific industry sectors.

• Proactively follow up on leads generated by managers' canvassing.

• Use initiative to identify and follow up on opportunities with companies that are not already on the database.

• Maintain the database to ensure targeted marketing activity can take place to generate new business.

• Collaborate closely with the marketing team to meet sales targets;

• Attend monthly meetings with the manager to update information and discuss any issues that may have arisen.

• Effectively communicate with other departments within the company to ensure that customer requirements are met.

• Serves customers by selling products and meeting customer needs.

• Services existing accounts, obtains orders and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors.

• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.

• Recommends changes in products, services, and policy by evaluating results and competitive developments.

• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

• Provides historical records by maintaining records on area and customer sales.

• Contributes to team effort by implementing best practice ideas and accomplishing related results as needed.

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OUR CLIENT PORTFOLIO

Includes the likes of the Ministry of Health and Wellness, Ministry of Education & Youth, and Health Foundation of Jamaica. The company is small but growing, employees are expected to work as a team and support one another. Employees also may therefore be asked, from time to time, to undertake other duties by the Manager/Director within their range of skills and abilities.

 

PERSON SPECIFICATION

Knowledge, Skills, Experience

• Computer literate

• Customer services

• Excellent telephone skills

• High degree of accuracy

• Demonstrated ability to prioritize issues

 

Intellectual Demands

• Must have minimum CXC Mathematics and English

• Must be able to deal with technical product information

• Ability to adapt procedures to a new and more effective way of working (in relation primarily to database management)

 

Skills with People

• Ability to build strong working relationships (internal/external)

• Excellent communication skills – verbal and written

• Ability to persuade, influence and negotiate effectively at all levels within and outside the organization

 

Disposition/Personality

• Determined

• Enthusiastic

• Team Worker

• Reliable

• Sociable

 

Type of Person (Motivational Profile)

• Self-motivated

• Achievement orientated

• Ability to use own initiative

• Ability to perform effectively when there are pressure peaks

• Sets high standards and consistently achieves them

 

Circumstances

• Willing and able to work unsocial hours on occasion to complete tasks

• Willing and able to attend company meetings which take place outside of normal working hours (approx. one per month)

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SALARY STRUCTURE

 

COMMISSION BASED SALARY

The Account Executive (Sales Representative) will not be paid a salary or hourly wage, but instead, will be paid a percentage of the total closing sales of each month. The Account Executives will work on commission based only and earn 10% of income when sales are complete.

 

COMPANY’S PHONE

The company with provide the Account Executives (Sales Representatives) with a company phone offering them the convenience of seamless communication, increased productivity, and improved collaboration.

 

Here's a list of do's and don'ts for using a company's Close User Group (CUG) phone:

 

PHONE:

• Monthly phone credit

• Monthly social media data

 

DOs:

• Use the phone for business-related purposes only.

• Keep the phone clean and in good working condition.

• Report any damage or malfunction immediately.

• Use the phone responsibly and in accordance with the company's code of conduct.

• Be mindful of usage costs and avoid excessive data usage or long-distance calls.

 

DON'Ts:

• Use the phone for illegal activities.

• Install unauthorized software or applications on the phone.

• Share confidential company information or data through the phone.

• Use the phone to harass or discriminate against others.

• Sell or transfer ownership of the phone to another individual.

 

For any reason, the phone is misplaced/stolen due to the assigned personnel's diligence and without a reasonable explanation the assigned personnel will be responsible for the replacement of the phone.